Legal
Terms of Service
Last updated: 20 August 2026. The rules for using the Concierca platform and website, including what happens when an assistant acts on your approval.
These terms govern the use of the Concierca platform and website ("Service") provided by Concierca AI OÜ, a company in formation, Tallinn, Estonia ("Concierca", "we"). By creating an account or using the Service you accept them on behalf of your company.
1. The Service
Concierca provides an AI operations platform for businesses: assistants that draft, analyse and propose, a knowledge layer for your rules and strategy, connections to tools you choose, an approval layer, and Watch Market Intelligence, an aggregated market data service for the watch industry. Features may change; we announce material changes.
2. Who these terms are with
The Service is provided by Concierca AI OÜ, a company in formation with its seat in Tallinn, Estonia. Until the company is entered in the commercial register, the founder is your contractual counterparty and carries the obligations set out here. Once the company is registered it takes over this agreement, and we will tell you when that happens. These terms are between us and your company, not you personally, and whoever accepts them confirms they are authorised to do so.
3. Accounts and access
You are responsible for the people you invite, for keeping credentials confidential, and for what happens under your accounts. You must be authorised to act for your company. You will not use the Service to break the law, to send unsolicited bulk messages, or to infringe rights of others.
4. Acceptable use
You will not use the Service to send unsolicited bulk messages, to harvest contact details, to circumvent the terms or the technical limits of any service you connect, or to collect data from third-party websites in a way those websites prohibit. You will not use it to make automated decisions about people that the law reserves for a human, and you will not present its output as professional advice. We may suspend an account that is causing harm to third parties, and we will tell you why.
5. Your data and content
You keep all rights to the data and content you put into the Service and to outputs produced for you. You grant us the right to process it to run the Service for you. You are responsible for having the rights and legal basis to upload and process it, including data of your customers and staff. We do not train models on your data. See the Privacy Policy.
6. AI outputs and approvals
Outputs of the Service are drafts and proposals. They can be wrong, incomplete or outdated. You review and approve before anything is sent, ordered, paid or published. The Service is built so that actions of that kind wait for a human decision within your company. You remain responsible for the decisions you approve.
7. What the Service does not promise
The Service produces drafts, analyses and proposals. It is not legal, tax, accounting or investment advice and it does not replace professional judgement. We do not promise a commercial result: no revenue, no reach, no reply rate, no retail placement. Where the Service reports a figure from market data, that figure is an observation about what could be measured, not a statement about the whole market. Coverage is stated alongside it so that you can judge how much weight to put on the number.
8. Watch Market Intelligence
WMI provides aggregated market information. It is delivered for your internal business use. You will not resell, republish or redistribute WMI data or use it to build a competing data product. Figures are estimates derived from public signals and may be incomplete; coverage and confidence are shown where available.
9. Connected apps and third parties
When you connect third-party services, their terms apply to those services. We access them only with the permissions you grant and only to perform what you asked for. Model providers, hosting and other processors are listed in the Privacy Policy.
10. Your connected accounts
You decide which tools to connect and which permissions to grant. Those permissions are yours to give and yours to withdraw at any time, in the tool itself or in the platform. You are responsible for holding a valid account with each provider and for complying with its terms. When you disconnect a tool we stop using it; data that already passed through that provider stays with them under their own terms. Tell us without delay if you believe a connected account has been compromised.
11. Fees
Fees, plans and billing are agreed in your order or shown in the product. Prices exclude VAT unless stated. Unpaid invoices may lead to suspension after notice.
12. Availability and changes
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and we may change or discontinue features with reasonable notice. During early access or beta phases, features are provided as-is and may change without notice.
13. Support
Support runs by e-mail during Central European business hours. We do not promise a response time unless one is agreed in writing in your order. Incidents that affect the security or the availability of your data take priority over everything else.
14. Confidentiality
Each side keeps the other's non-public information confidential and uses it only for the purpose of this agreement.
15. Intellectual property
The Service, its software, design and documentation belong to Concierca or its licensors. You receive a non-exclusive, non-transferable right to use it during the term. Feedback you give may be used to improve the Service.
16. Warranty and liability
The Service is provided with reasonable care. Beyond that no warranty is given, in particular not for the accuracy of AI outputs or of market data. Liability for slight negligence is excluded as far as the law permits. Liability for gross negligence, for wilful intent, for personal injury and for anything else that cannot be limited under mandatory law remains unaffected. Otherwise our total liability is limited to the fees paid in the twelve months before the event, and liability for indirect damage, lost profit and lost data is excluded. Nothing here shifts responsibility for an action that a person in your company approved.
17. Indemnity
You will hold us harmless against third-party claims arising from the content you put into the Service, from an action you approved, or from your use of a connected account, except where the claim is caused by our own breach of this agreement. We will tell you about any such claim without delay and will not settle it without your agreement.
18. Term and termination
The agreement runs for the period agreed in your plan and renews unless terminated. Either side may terminate for material breach not cured within thirty days. On termination you can export your data for thirty days; afterwards we delete it as described in the Privacy Policy.
19. Data export and deletion on exit
You can export your data at any time during the term and for thirty days after it ends, in a machine-readable format. After that period we delete or anonymise it, unless a legal duty requires us to keep it. Backups age out on their own schedule. Records that show what the system did and who approved it are kept for as long as they are needed to demonstrate that, as described in the Privacy Policy.
20. Force majeure
Neither side is liable for a failure caused by events outside its reasonable control, including outages at infrastructure providers, network failures, strikes, war and acts of authority. The affected side tells the other without delay and both work to limit the effect. Payment obligations already due are not suspended.
21. Assignment and subcontracting
Neither side may assign this agreement without the written consent of the other, except to a successor of the whole business, which includes the transfer to the registered company described in section 2. We use subcontractors to run the Service. They are named in the Privacy Policy, and we remain responsible for what they do on our behalf.
22. Changes to these terms
We may change these terms when the Service changes or the law requires it. Material changes are announced to account holders in advance. If you do not accept a material change you may terminate at the end of the current term and export your data as described in section 19. Continuing to use the Service after a change takes effect means you accept it.
23. Governing law and jurisdiction
Estonian law applies, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction is Tallinn, Estonia, unless mandatory law provides otherwise. Until the company is registered, the same choice of law and jurisdiction applies to the founder as counterparty under section 2.
24. Contact
Concierca AI OÜ, company in formation, Tallinn, Estonia. legal@concierca.ch
